These Terms & Conditions govern the use of our online flower delivery service in Berkhamsted and surrounding areas. By placing an order through our website, you agree to these terms, which outline the rights and obligations of both the customer and Flower Delivery Berkhamsted. These terms are designed to ensure a simple and transparent process for online flower orders, regardless of your specific location within Berkhamsted or its neighbouring communities. Please read them carefully before making a purchase.
To place an order with Flower Delivery Berkhamsted, you must be over 18 years of age and possess a valid debit or credit card issued by a bank acceptable to us. By ordering through our website, you confirm that all the personal information you provide is accurate, current, and complete.
Ordering flowers online from Flower Delivery Berkhamsted is designed to be convenient and efficient. Browse our selection of floral arrangements, choose your desired bouquet, and follow the prompts to select delivery dates and add personalised messages or upgrade options. Once you have finalised your choices, proceed to the checkout page to enter your recipient’s delivery address in Berkhamsted or the surrounding localities.
After submitting your order, you will receive an order confirmation on the website and via automated email. This confirmation summarises your order details and signifies that we have received your request. Please note that all orders are subject to acceptance by us. If, for any reason, we are unable to fulfil your order (for example, due to product unavailability or problems with payment authorisation), we will notify you promptly and issue a full refund if payment has already been taken.
We strive to ensure that all items displayed on our website are available for delivery in Berkhamsted and the surrounding areas. However, flowers are subject to seasonal and daily availability. If a particular flower or arrangement is unavailable, we reserve the right to substitute with items of equal or higher value and quality. Any substitutions will be made with care and consideration for the theme and style of your chosen arrangement.
We offer flowers delivered to Berkhamsted and nearby localities on the date specified at checkout. Whilst we make every effort to deliver orders on your requested date, delivery times are approximate and not guaranteed. During peak periods such as Valentine’s Day and Mother’s Day, delivery times may vary. In the event that the recipient is unavailable at the time of delivery, our couriers will follow standard procedures such as leaving the flowers with a neighbour or in a safe location, where possible. A note or card will be left to inform the recipient of the attempted delivery. You are responsible for providing complete and accurate recipient details; failure to do so may result in delayed or undelivered orders, and we cannot accept liability for such errors.
Orders must be paid for in full at the time of purchase using one of the accepted payment methods displayed on our website. All prices are listed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We accept payments by major credit cards, debit cards, and other payment gateways as specified at checkout. By submitting an order, you authorise us to debit the payment method provided for the total order amount, including any applicable delivery fees. In the event that your payment fails or is later reversed, we reserve the right to cancel your order or take steps to recover any outstanding amounts owing.
If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. Amendments and cancellations can only be accepted if your order has not yet been dispatched for delivery. Notification must be received before 10am on the day prior to the scheduled delivery date. After this point, due to the perishable nature of our products, we may be unable to accommodate changes or issue refunds. In the event of cancellation in accordance with these terms, a full refund will be processed to the original payment method within 3-5 business days.
Under UK Consumer Contracts Regulations, customers have the right to cancel certain orders made online. However, this right does not apply to products that are made to order or are perishable, such as flowers. Therefore, please ensure you have reviewed your selections and delivery details before confirming your order with Flower Delivery Berkhamsted. If you have made an accidental order, contact our customer service at the earliest opportunity for assistance.
We take pride in delivering fresh, high-quality flowers to our customers in Berkhamsted. If you are dissatisfied with your order due to quality concerns or damage, please notify us within 24 hours of delivery, including photographic evidence where possible. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances. Due to the perishable nature of flowers, we cannot accept returns unless the flowers are deemed to be substandard on arrival. Refunds will be processed to your original payment method and may take up to 5 working days to appear on your statement.
We are committed to meeting our obligations for online flower delivery in Berkhamsted and surrounding areas. However, our liability is limited as follows:
All content on the Flower Delivery Berkhamsted website, including images, product descriptions, logos, and designs, is protected by intellectual property rights and remains the exclusive property of Flower Delivery Berkhamsted or its licensors. You may not use, reproduce, or distribute any content from our website without prior written consent.
We process personal data in accordance with UK data protection laws. We use your information solely to process your flower order, fulfil deliveries in Berkhamsted and the surrounding areas, and communicate efficiently with you. Your data is handled securely and is never shared with third parties unless necessary to complete delivery. Please refer to our separate Privacy Notice for detailed information.
Flower Delivery Berkhamsted reserves the right to change or update these Terms & Conditions at any time. Changes will be effective as soon as they are posted on our website. It is your responsibility to review these terms each time you place an order. Continued use of our website indicates your acceptance of the amended terms.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising out of or relating to the use of our online flower delivery service in Berkhamsted will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, it shall not affect the validity and enforceability of the remaining terms. Our failure to enforce any right or provision under these terms shall not constitute a waiver of such right or provision.
These Terms & Conditions represent the entire agreement between you and Flower Delivery Berkhamsted with respect to online flower orders. No other terms or conditions, whether express or implied, shall apply.
Please note that these Terms & Conditions apply to all customers ordering flower delivery to Berkhamsted and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Berkhamsted, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Berkhamsted.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
